Hiring !!Rm 2000 Basic FOR (English & Malay Speaker) Customer Service Representative Near Ara Damansara!!
RM 0 - RM 2,000 / Per Mon
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- HANDLE COMMUNICATION INQUIRIES VIA INBOUND CALLS, EMAIL, AND LIVE CHAT WITH PROFESSIONALISM
- ATTRACTS POTENTIAL CUSTOMERS BY ANSWERING PRODUCT AND SERVICE QUESTIONS; SUGGESTING INFORMATION ABOUT OTHER PRODUCTS AND SERVICES.
- RESOLVE SERVICE PROBLEMS BY CLARIFYING THE CUSTOMER’S COMPLAINT; DETERMINING THE CAUSE OF THE PROBLEM; SELECTING AND EXPLAINING THE BEST SOLUTION TO SOLVE THE PROBLEM; EXPEDITING CORRECTION OR ADJUSTMENT; FOLLOWING UP TO ENSURE RESOLVED.
- MAINTAIN A POSITIVE ATTITUDE AND CALMLY RESPOND TO CUSTOMERS’ COMPLAINTS
- PROVIDE FEEDBACK TO MANAGEMENT AND SUGGEST PROCESS IMPROVEMENTS BASED ON CUSTOMER INTERACTIONS.
- SPM AND ABOVE IS ENCOURAGED TO APPLY.
- FLUENT IN ENGLISH (SPEAK AND WRITE)
- BASIC MALAY REQUIRED
- WILLING TO WORK ON ROTATIONAL SHIFT ( 5 DAYS WORKS AND 2 DAYS OFF)
- WORKING HOURS: 7 AM UNTIL 3 AM (9 HOUR PER SHIFT AND 1 HOUR BREAKS )
- ABLE TO PHYSICAL WORK IN THE OFFICE AT PETALING JAYA
- AVAILABLE TO START WORK BY AUG 2024
- BASIC SALARY M2000 + NIGHT SHIFT UP TO RM 400 + KPI UP TO RM 500 ALLOWANCE
- EPF, SOCSO
- 12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
- WILL PROVIDE 1 MONTH OF PAID TRAINING
- A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT.
- NEARBY LRT STATION ARA DAMANSARA ( 5 TO 10 MINUTES OF WALKING DISTANCE)
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