Customer Service Executive (Mandarin Speaker)
• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Effectively manage large numbers of incoming calls.
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Delivering excellent customer service to customers via live chat, email and outbound call
• Prospecting, generating, qualifying, and following up on leads and appointment setting for external sales team.
• Collaboratively work with the sales, marketing team, and management to develop lead generation strategies to generate lead opportunities with prospective customers to achieve KPIs and Sales Targets.
• Fresh graduates are encouraged to apply.
• Good command of English and Mandarin in both verbal and written communication required.
• 5.5 workday week (no shifts, no rotations).
• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritise and manage time effectively.
• Social media savvy.
• Annual leave and sick leave
• Bonus
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle based on performance.
• Career Progression opportunities.
• Additional Benefits
• Training Provided
• Allowance Provided
• EPF
• SOCSO
