Japanese Customer Service Representative (E-Commerce)

RM 5,000 - RM 7,000 / Per Mon

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To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large numbers of incoming calls.
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.

Must be able to work in KL, Malaysia.
Able speak in English, and Japanese (JLPT-N1 &N2).
Bachelor’s degree in any field.
Fresh graduates are welcome to apply.
Strong understanding of social media platforms and various content types.
Ability to work in different shifts rotation.
Previous business process outsourcing, customer service, or content moderation experience is a plus.