5 Working Days | Customer Service Executive (Mandarin Speaking) @ Muar | Training Provided + Bonus
Salary undisclosed
Original
Simplified
- To perform daily routine counter service operation duties.
- Answer incoming calls and attend to customers or agents’ queries.
- Accept PO and key-in customers details into system.
- Able to manage and accept payment collection in different modes of payment, example by cash, cheque and credit card.
- Prepare Official Receipts for daily payment collections.
- Handle lot enquiries, lot reservations, change lot, change address and addressee, cancellation cases, transfer of ownership or entitlement matters and others.
- Update system for changes in purchase and purchaser’ information.
- Record sales into Sales Day Book Daily.
- Keep track of sales materials, forms and controlled of stock including PO.
- Timely and accurate processing of booking sales, confirm sales, verify PO and entering sales, data entry, sales collection, collection handover to Accounts and responsible for Daily collection.
- Check and liaise with Finance Department on monthly confirmed sales cases.
- Responsible to handle customer receipt and certificate arrangements.
- As a back-up for cashier and assist checking of daily payments received against Daily Receipt Listing for Banking.
- Handle general sales transactions in accordance with established Company policies, guidelines and procedure with excellent customer service.
- Ensure the daily counters service operations run efficiently and ensure a quality and accuracy of various marketing reporting.
- Any other duties as assigned by superior and management to you from time to time.
- Diploma in Business Management or equivalent, Degree Holder and above.
- Minimum 2 years customer service experience and other equivalent experience.
- Computer literate, well versed in Microsoft Office.
- Independent with good interpersonal skills and communication skills.
- Proficient in spoken and written in English, Mandarin and Bahasa Malaysia.
- Medical Claim
- Training Provided
- Employee Discounts Benefits
- EPF & Socso
- Annual Leave
- Bonus
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