Customer Service Specialist

Hi

Greetings from Net2source Compan

y
Position- Customer servic

e Language- Taiwanes

e Location- Malaysi

a Shift timing- 5 days working , Rotational Shif

t Experience- Min 6 months CS experienc

e
Responsibiliti

• es:Answer phone calls, e-mails, live chats, and messages on social media from custom
• ersAnswer customer inquiries and resolve customer issues in an efficient and timely man
• nerHelp customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your abil
• ityResponding to customer complaints and implementing customer retention strategies in order to reduce churn, retain existing business, and increase loya
• ltyUse Retention and Saves skills to retain and win back Business Services customers who downgrading or disconnecting servic
• es.Flexible in working on all shifts as per business requirem

ent
Key Qualifications/Desired Ski

• lls:Suitable for people without experie

nce.Diploma or bachelor’s Graduate with 4-6 years of work/industry experie

• nce.Ability to quickly identify customers’ problems and ne
• eds.Ability to set priorities and manage daily responsibilities effectiv
• ely.Good computer skills and good knowledge of MS Off
• ice.A client-oriented approach, patience, and strong communication ski
• lls.Team players with the ability to also work independen
• tly.Communicative level of English in both oral and writ
• ten.Excellent team pla