Customer Service Support

Full Time, onsite
Gorilla Media
Kuala Lumpur, Malaysia

Salary undisclosed

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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Support. The ideal candidate will be responsible for delivering outstanding customer support through various channels, including email and live chat. You will be the first point of contact for our customers, ensuring that their inquiries and concerns are addressed promptly and professionally.

RESPONSIBILITIES

Respond to customer inquiries via email and live chat in a timely and professional manner.
Provide accurate information regarding products, services, and policies.
Resolve customer complaints and issues efficiently, escalating to higher-level support when necessary.
Maintain a positive and empathetic attitude towards customers at all times.
Collaborate with team members and other departments to provide the best possible customer experience.
Stay up-to-date with company products, services, and any changes in policies.
Identify opportunities to improve customer service processes and contribute to the overall success of the team.
Assist the team and management with any tasks requiring support.

SKILLS

Strong communication and interpersonal skills.
Excellent verbal and written communication skills in English.
A positive, service-oriented and professional attitude towards customers always
Able to work under minimal supervision and able to multi-task
Ability to handle difficult situations with professionalism and patience.

REQUIREMENTS

Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
1-2 years of experience in related fields is required.
Strong problem-solving abilities and a customer-focused attitude.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Flexibility to work shifts, including evenings, weekends, and holidays.

BENEFITS