Customer Service
RM 4,200 - RM 4,500 / Per Mon
Original
Simplified
- Support customers to place online orders with the client
- Provide timely support to customers through available communication channels (inbound phone calls and email)
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
- Identify and escalate priority issues through appropriate channels as and when necessary
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
- Maintains and improves quality of service by sharing suggestions and recommendations
- Keeps job knowledge and skills up to date by attending training and continuously learning
- Meets all key performance indicators set by the company and client
- Adheres to the policies and procedures set by the company and client
- Must be able to speak, read and write in English, and Mandarin
- Able to work on rotational shift/ night shift
- Fresh graduates are welcome with any field of study
- Candidates with little to no prior work experience are encouraged to apply
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
- Able to receive continuous feedback and work in a fast-paced working environment
- KWSP and SOCSO
- Annual leave and sick leave
- Medical & Insurance Coverage
- Career Progression opportunities - you maybe able to get promotion easily.
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