Key Responsibilities:- Customer Support: Provide timely and professional support to clients via phone, email, and chat, addressing issues related to the front desk software.
- Issue Resolution: Diagnose, troubleshoot, and resolve technical problems, guiding clients through step-by-step solutions.
- Software Configuration: Assist clients with the setup, configuration, and customization of the front desk software according to their needs.
- Data Management: Utilize Microsoft SQL to perform data queries, updates, and report generation to support client requests and troubleshoot database-related issues.
- Documentation: Maintain accurate records of client interactions, technical issues, and resolutions in the support ticketing system.
- Training & Onboarding: Provide training and onboarding sessions for new clients, ensuring they are comfortable using the software.
- Collaboration: Work closely with the development and QA teams to report bugs and suggest improvements to the software based on client feedback.
- Escalation: Escalate complex issues to higher-level support or development teams when necessary, ensuring proper follow-up and resolution.
Job Description:We are excited to welcome a motivated and tech-savvy individual to join our team as a Front Desk Software Support Specialist. This role is perfect for recent graduates looking to kickstart their career in IT and customer support. You will provide essential technical support for our front desk software solutions, helping clients resolve issues and ensuring smooth software operation. Knowledge of Microsoft SQL will be a strong advantage and is prioritized in the selection process.
