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Are you passionate about health, wellness, and building meaningful connections? Our client, a global leader in the wellness industry, is looking for an enthusiastic and people-focused individual to join us as a Member Relations Manager.
As we continue to grow and empower communities worldwide, we need someone who can foster strong relationships, support our members, and help us achieve our mission of inspiring healthy living.
If you thrive in a dynamic and supportive environment, this role is for you!
Responsibility
- Develop and execute strategies for Member Services, assessing their effectiveness in meeting the company's objectives. This includes creating a Member Services plan within an approved budget to enhance operational processes, controls, quality, compliance, and other initiatives, ensuring smooth operations and the highest level of member satisfaction.
- Serve as the escalation point for member inquiries, concerns, and issues, and maintain familiarity with the company’s Marketing Plan.
- Propose ideas and recommendations to the General Manager for continuous improvement of service levels, and ensure an effective process for handling complaints is in place.
- Collaborate with the Warehouse team to support stock counts or cycle counts when necessary.
- Contribute to the success of key company events and initiatives, such as Nutrition Clubs and Member Activation Programs, to strengthen the business foundation.
- Stay current with advancements and provide recommendations to management on adopting new skills, technology, or training to enhance team effectiveness. Recommendations should include objectives, required investments, and measurement metrics.
- Act as the main liaison with the regional team to understand global or regional directions and adapt initiatives locally, such as translations, to achieve optimal outcomes.
- Maintain key communication with the GBS team to ensure they have the most up-to-date information and processes, such as changes in warehouse or courier services, promotions, and qualifications.
- Oversee the Singapore DC Member Relations team to ensure exceptional customer service is provided to members at Singapore DC
- Assist the General Manager with various tasks as assigned from time to time.
Requirement
- Min. 10 years’ experience with 3 years’ managerial experience, preferably in direct selling or Customer Service and/or Sales, Marketing environment.
- Must be able to prioritize, handle hands-on work in addition to management duties, and be flexible with responsibilities.
- Well-organized with excellent time-management skill.
- Excellent interpersonal skills and able to work effectively across all levels of the organization.
- Able to operate well and manage effectively in a matrix organization.
- Excellent problem-solving skills. Able to maintain a positive attitude, handle problems in a positive manner and establish rapport with distributors while maintaining professionalism.
- Strong leadership, able to keep high morale within the department, develop and motivate staff and be an excellent role model for others.
- Must be able to travel internationally as deemed required.
- Computer literacy (Word/Excel/Power point)Good tri-lingual communication skills - English, Chinese and Malay
- Able to join immediately will be an advantage
Reporting to
General Manager
For more information or confidential consultation, please do not hesitate to contact Veen at [email protected]
We thank you for applying with us in advance but only short-listed candidates will be
notified.
For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.
Company Registration No.: 1080098-P (JTK License No : JTKSM 427)
