Call Center Customer Service Representative

Role Description

This is a full-time hybrid role for a Call Center Customer Service Representative at Blueshark Malaysia in Shah Alam, with flexibility for remote work. The role involves providing exceptional customer service, support, and ensuring customer satisfaction through effective communication and problem-solving. Responsibilities include handling customer inquiries, resolving issues, and maintaining a positive customer experience.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Satisfaction skills
• Strong focus on Customer Service and Customer Experience
• Excellent communication and interpersonal skills
• Ability to handle challenging customer situations with empathy and professionalism
• Experience in a customer service role is preferred
• High school diploma or equivalent; additional certifications are a plus