Customer Service Specialist
Salary undisclosed
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Job Responsibility
Key Responsibilities
Job Requirements
Key Responsibilities
- Provide excellent customer service to clients in person, over the phone, and via email.
- Schedule appointments and consultations, ensuring accuracy and efficiency.
- Greet clients upon arrival and ensure they feel welcome and comfortable.
- Assist clients with product selection, providing information on features, benefits, and usage.
- Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
- Maintain cleanliness and organization of the reception and waiting areas.
- Answer inquiries and address concerns promptly and professionally.
- Assist with administrative tasks such as filing, data entry, and inventory management.
- Collaborate with other team members to ensure a smooth and seamless customer experience.
- Promote and upsell additional products and services to clients as appropriate.
Job Requirements
- High school diploma or equivalent; additional education or training in customer service is a plus.
- Proven experience in a customer service role, preferably in the aesthetic industry.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Strong organizational and multitasking abilities, with keen attention to detail.
- Ability to work effectively in a fast-paced environment and remain calm under pressure.
- Proficiency in computer skills, including MS Office and appointment scheduling software.
- Knowledge of aesthetic treatments, products, and procedures is desirable.
- Willingness to learn and adapt to new technologies and procedures.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Flexibility to work evenings, weekends, and holidays as needed.
- Commission and discounts for in-house aesthetic services
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