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YOU TACKLE FOR QUALITY AND GREAT SERVICE.
Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!
YOUR TASKS
- To provide IT first tier support for all IT related issues.
- To provide simple user training and on-going user support.
- To log and resolve all reported IS issues within agreed SLA into ServiceNow System.
- Provide support for Video Conferencing ,off-site meetings ,webcast support and key AP events.
- To work with vendor for support issues.
- To manage service quality provided by vendor.
- To partner with ITSC support for issues not related to local.
- To provide IT support for all IT related issues.
- To partner with Area Technical Services in desktop standards and configurations.
Technical Skills
- In depth knowldege of maintaining desktop computers, printers and peripheral hardware/software
- In depth knowledge and experience supporting Microsoft XP, MS Outlook and MS office suite.
- Familiarity with network concepts like TCP/IP, DNS,DHCP, WINs..
- Remote troubleshooting via phone, Netmeeting.
- Setting up and troubleshooting of VPN (SecureAccess)
- Familiar with basic video conferencing /audio conferencing
YOUR PROFILE
- Exhibits an exceptional degree of ingenuity, ,creativity, resourcefulness and empathy.
- Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
- Typically requires at least Diploma in Information Services in Information Services and or 1- 2 years of working experience.
OUR OFFER
• Strong career support in a international environment
• Great culture and colleagues
• Multifarious benefit program
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
