Basic RM 3,000 Cantonese-English Speaking Customer Service Agent @ Petaling Jaya (Immediate Hiring)
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- Handle inbound calls, emails, and live chat, providing accurate information, resolving issues, and assisting with bookings, cancellations, and general queries.
- Collect and report customer feedback to help improve service quality and identify areas for operational improvements.
- Document and track customer interactions across all channels, maintaining detailed records and updating customer information as needed.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- Candidates must have a minimum of SPM and above.
- Candidates should be fluent in traditional Mandarin. (Read, Speak, Type)
- Must be proficient in conversational English.
- Must be able to work 9-hour shifts between 9am - 12am, including a 1-hour break.
- A standard work week commit of 5 working days followed by 2 rotation days off.
- Job is based in office at Petaling Jaya (PJ).
- Able to start working on 25 September 2024.
- Monthly salary: RM 3,000 basic + RM 200 Training Allowance (entitled after training) + Up to RM 500 Night Shift + Up to RM 300 KPI
- EPF and SOSCO
- Employees are entitled to 14 days of medical leave and 12 days of paid annual leave per year
- Office is located nearby an LRT station
- 1-month paid training provided
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