Customer Service Executive ( Live Chat Agent )
Salary undisclosed
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*Project: E-Commerce*
*Intake date: 23rd September 2024*
• To respond promptly to customer inquiries via live chat, email, and calls providing accurate information and assistance regarding E-commerce products, orders, and services.
• To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
• To maintain a professional and courteous demeanour during interactions with customers, ensuring high-quality service and customer satisfaction.
• To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software or CRM systems.
• To follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards.
• To collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.
• To stay informed about E-commerce products, promotions, policies, and procedures to provide accurate and up-to-date information to customers.
• To meet or exceed performance targets, including response time, resolution time, customer satisfaction ratings, and quality assurance metrics.
• To maintain confidentiality of customer information and adhere to data protection regulations and privacy policies.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the company.
Your remuneration package as follows:
Remuneration Package:
• Basic Salary : RM2500/month
• Skill Allowance : RM300/month
• Pass Product Training & Nesting period (6 weeks), 45 days : RM250 (one off payment)
• KPI Bonus (after passing probationary period) : RM500/month*
*In order for you to get the KPI Bonus, you need to achieve the requirements.
• Working Location: Menara Public Bank 2, Jalan Raja Chulan
• Shift: 5 days’ work with 2 days off. Off days on rotational basic.
Terms:
* The said position is under a permanent contract.
* Three (3) months of probation
* 12 days of Annual Leave Entitlement (AL can be applied during probation however it is subject to superior approval)
* EPF/SOCSO/EIS
* RM80/month panel clinic coverage
If you're interested, kindly drop me your resume. Thank you
*Intake date: 23rd September 2024*
• To respond promptly to customer inquiries via live chat, email, and calls providing accurate information and assistance regarding E-commerce products, orders, and services.
• To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
• To maintain a professional and courteous demeanour during interactions with customers, ensuring high-quality service and customer satisfaction.
• To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software or CRM systems.
• To follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards.
• To collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.
• To stay informed about E-commerce products, promotions, policies, and procedures to provide accurate and up-to-date information to customers.
• To meet or exceed performance targets, including response time, resolution time, customer satisfaction ratings, and quality assurance metrics.
• To maintain confidentiality of customer information and adhere to data protection regulations and privacy policies.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the company.
Your remuneration package as follows:
Remuneration Package:
• Basic Salary : RM2500/month
• Skill Allowance : RM300/month
• Pass Product Training & Nesting period (6 weeks), 45 days : RM250 (one off payment)
• KPI Bonus (after passing probationary period) : RM500/month*
*In order for you to get the KPI Bonus, you need to achieve the requirements.
• Working Location: Menara Public Bank 2, Jalan Raja Chulan
• Shift: 5 days’ work with 2 days off. Off days on rotational basic.
Terms:
* The said position is under a permanent contract.
* Three (3) months of probation
* 12 days of Annual Leave Entitlement (AL can be applied during probation however it is subject to superior approval)
* EPF/SOCSO/EIS
* RM80/month panel clinic coverage
If you're interested, kindly drop me your resume. Thank you
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