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Operations Executive

Salary undisclosed

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Operations Executive Mission:

To support the Operations Team and ensure the fulfilment for Online Retail orders and Partner's orders are done with excellence. Support Operations Teams with projects and other tasks.

Company Values:

+ Love for Nature + Positive Attitude + Growth Mindset + Empower Others + Resourcefulness

Key Responsibilities:

  • - Fulfillment of orders coming from Shopee, Lazada and Grab
  • - Keep stock in all distribution points for Grab and oversee the store performance
  • - Support Partners (Vet, Petshops, Pet Hotels, etc) with the delivery of the food and products they order.
  • - Support Operations team with other administrative tasks
  • - Join Operations Team Meetings when there are issues to solve, planning or improvement meetings.

KPI:

  • - % of orders without errors

Daily Tasks:

  • - Place orders coming from Online Retail in our internal system for fulfilment

Weekly Tasks:

- Fulfill orders for existing and new partners (including food, add-ons, marketing materials and freezers when required)

- Oversee the stock in Grab locations and restock when needed.

- Place orders for office and production items needed

Monthly Tasks:

Monthly reporting

When required:

Join Team Meetings

Working Time:

Option 1: Part-time (Saturdays and Sundays 4hs x day)

Option 2: Full-time (Tuesdays to Saturdays, 8hs x day)

Reports to:

Customer Happiness Manager and COO