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Operations Executive Mission:
To support the Operations Team and ensure the fulfilment for Online Retail orders and Partner's orders are done with excellence. Support Operations Teams with projects and other tasks.
Company Values:
+ Love for Nature + Positive Attitude + Growth Mindset + Empower Others + Resourcefulness
Key Responsibilities:
- - Fulfillment of orders coming from Shopee, Lazada and Grab
- - Keep stock in all distribution points for Grab and oversee the store performance
- - Support Partners (Vet, Petshops, Pet Hotels, etc) with the delivery of the food and products they order.
- - Support Operations team with other administrative tasks
- - Join Operations Team Meetings when there are issues to solve, planning or improvement meetings.
KPI:
- - % of orders without errors
Daily Tasks:
- - Place orders coming from Online Retail in our internal system for fulfilment
Weekly Tasks:
- Fulfill orders for existing and new partners (including food, add-ons, marketing materials and freezers when required)
- Oversee the stock in Grab locations and restock when needed.
- Place orders for office and production items needed
Monthly Tasks:
Monthly reporting
When required:
Join Team Meetings
Working Time:
Option 1: Part-time (Saturdays and Sundays 4hs x day)
Option 2: Full-time (Tuesdays to Saturdays, 8hs x day)
Reports to:
Customer Happiness Manager and COO