Application Support Analyst - Digital Operations Platform

ROLE PURPOSE

Formulate, design, develop, implement, maintain and support supervision and regulation related system to serve the key functions of the following stakeholders:

• Drive change for Finance, Procurement & HRM in identifying process gaps and new platform offerings.
• Integrate Oracle ERP and HCM cloud with other systems using API’s, web services and OIC middleware.
• Ability to work on Oracle BIP and OTBI reports.
• Perform root cause analysis for high severity incidents and problem tickets.
• Provide support to Business users under Finance, Procurement and HRM on system-related issues, including system configuration, report building, and minor enhancement.
• Proactively manage all incidents and problems, prioritizing issues of varying severity.

PRINCIPAL ACCOUNTABILITIES

• Manage availability, reliability, performance and disaster recovery readiness of supervision and regulation related system to serve the key functions, ensuring maximum system uptime, minimal business disruption, and optimal system response time, in accordance with the expectations of all stakeholders, international standards and best practices.
• Undertake continuous systems and process improvements by benchmarking against standards and adopting models, best practices, and methodologies, and ensuring they are in accordance with guidelines and stakeholder expectations.
• Manage and provide round-the-clock (24 hours a day x 7 days a week) support services to stakeholders, ensuring that all reported incidents, problems and issues are resolved conclusively in the shortest possible duration, without any impact to business operations.
• Rotate into development, business operations, product management, project implementation and other aspects of Financial Supervision, Surveillance and Regulations function as part of the agile devops value chain. Participate in agile projects.
• Provide value-added IT advisory and consultancy services to stakeholders via an in-depth understanding of the stakeholder’s business area, anticipating needs of stakeholders, and continuously keeping abreast with developments in financial market systems, financial surveillance, special risks and money related services and businesses.
• Translate current and future needs of stakeholders into IT solutions that enable the achievement of the stakeholders’ business objectives and strategic results.
• Manage relationship with stakeholders ensuring that IT services deliver stakeholder satisfaction, and ensuring that the IT services add value to the stakeholders.
• Continuously keeping abreast with technology development to enable optimisation of the Bank’s IT infrastructure and application for the improvement of IT solutions delivery to business users.
• Build and maintain relationship with external expert and peers in other organizations to benchmark and research appropriate technology and processes for enhancing IT services in the Bank.
• Monitor ETL (Extract, Transform, Load) jobs and interfaces by utilizing automated monitoring techniques.

QUALIFICATION / EXPERIENCE

• Academic Qualifications: Bachelor's degree or higher qualification in Computer Science, Information Technology, Information Systems, Software Engineering or relevant professional qualification
• Experience: At least 3 – 5 years of experience working with Oracle Applications in SaaS (System as a service) layer.
• Strong knowledge in Oracle Fusion Saas Applications (FIN, PROC, HCM and EPM) with Oracle middleware technologies (OIC).
• Knowledge: System development life cycle, system analysis and design, database management and technically strong in all or some of these software: OTBI, BI Publisher, Oracle BPM, ADFDI, SMARTVIEW, FBDI, xml, xslt functions, REST API, SOAP.
• High level Business process understanding in EPM and ERP modules. (Budget and Planning) (GL, AP, AR, FA, CM), Intercompany, Human Resources and Procurement
• A Malaysian citizen.

ONLY SHORTLISTED CANDIDATE(S) WILL BE NOTIFIED