Network Support Engineer

About TCS:

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #OneTCS

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today

Tata Consultancy Services (Malaysia) Sdn Bhd, an MSC Status company established since 2003 has been serving various Malaysian customers from various industries across Banking & Financial Services, Telecommunications, Oil & Gas, Airlines, Healthcare, GLCs and many more.

Please find the job description below.

Job Title: Network Support Engineer

Location: Kuala Lumpur, Malaysia

Responsibility:

Responsible for handling second level support and service requests. The role is responsibility for network analysis and design, technology support, client support. The resource will be required to provide top level support for any network issues ranging from implementation of new networks, troubleshooting outages for local and remote networks.

• Designs, configures and coordinates the installation of new switches (L2, L3), and circuits
• Technical support for networking such as: WAN and LAN connectivity, routers, wireless and security.
• Monitors existing network capacity and identifies areas that need to be increased
• Remote access solution implementation and support such as IPSEC VPN Understanding of DNS/DHCP
• In depth knowledge on firewalls.
• Ability to work with vendor support to resolve client issues
• Experience with Command Line Interfaces to manage computer equipment
• Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
• Maintain accurate time and records in all service tickets as performed.
• Maintain system configuration information within ticketing system and ensure it is attached to
• relevant tickets.
• Communicate with customers as needed regarding ticket progress, changes or agreed outages.
• Escalate service requests that require engineer level support in a timely fashion to prevent
• breech of SLA.
• Work with all team members to implement and improve Company best practices.
• Utilize central management tools to resolve customer issues with minimal customer impact.
• Develop and integrate support methodologies and procedures
• Review all work documentation
• Reviews and coordinates test plans for new and existing operating environments
• Organize, develop or review visual diagrams and project work plans.
• Hands-on experience with Continuous Integration/Continuous Deployment pipelines with various DevOps practices and tools like like Jenkins, Jira, Confluence, Python etc
• Designing and authoring Ansible playbooks and Experience on automating day to day tasks with various automation tools.

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.