Regional IT Support Lead

1. To ensure all systems in scope are in operation and meets the expected uptime.
2. To provide problem support and escalation, communication with relevant parties to provide solution or workaround process for business continuity.
3. To upkeep all systems up-to-date with the necessary patches to ensure system is free from any vulnerabilities and problem fixing.
4. To upkeep all systems and its related components in meeting the agreed Service Levels. Performing Systems Support (e.g. systems performance, systems tuning etc) and preventive measures.
5. For systems that has dependencies on third party, to have agreement for provision of services to enable support of systems.
6. To manage a team of IT Support Specialist towards the abovementioned expectations.

Job requirements:

1. A Bachelor’s Degree in Computer Science or related field.
2. Minimum 10 years working experience in IT Support with at least 3 years in leadership role.
3. Proven experience in managing critical regional systems.
4. Critical and analytical thinking skills.
5. Excellent relationship management experience.
6. Strong technical knowledge:

• Linux and Windows server environments.
• Proficiency in scripting languages such as Python, Perl, and shell
• Networking, firewall, and hardware BOM (added advantage)
• Containerization and orchestration platform (namely Kubernetes, OpenShift, Docker) and ELK (Elasticsearch, Logstash, and Kibana)
• SQL scripting for RDBMS databases.
• MSSQL and Oracle.
• Monitoring and troubleshooting system performance, outages, availability, and security issues.