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Product Associate / Business Analyst (QA)

Salary undisclosed

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With strong foundations in Singapore and Hong Kong, we're launching our global journey starting from Malaysia. We invite talented and driven individuals to join us in this exciting phase of growth. If you're eager to make a difference and grow with a dynamic company, we'd love to have you on our team!

Responsibilities:

  • Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
  • Assist in creating product documentation including specifications, user guides, and training materials.
  • Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.
  • Develop or update procedures for capture, investigation, and documentation of product complaints.
  • Gather and analyze customer feedback to improve product features and user experience.
  • Assist in product testing, quality assurance, and bug tracking processes.
  • Collaborate with quality assurance teams to ensure product quality.
  • Support project managers in coordinating product development activities and timelines.
  • Help track project progress and ensure deadlines are met.
  • Provide training and support to internal teams on product features and updates.
  • Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers.

Requirements:

  • Min. 1 year of relevant working experience in similar industry.
  • Proficiency in English and Mandarin as you are required to communicate with Chinese counterparts.
  • Knowledge of quality assurance terminology, methods, and tools.
  • Superb computer skills, including database management.
  • Analytical mindset for data interpretation and problem-solving.
  • Familiarity with product development processes and methodologies.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Proficiency in best practices for testing, version control, and defect management.
  • Understanding of agile/scrum methodology and how QA functions within it.
  • Knowledge of cryptocurrencies or digital payments is a plus.