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Basic Salary RM 9000-11000 (Negotiable) Mandarin Speaking Customer Service Senior Manager @ Bukit Bintang

  • Full Time, onsite
  • Agensi Pekerjaan JEV Management Sdn. Bhd.
  • Puchong, Malaysia
Salary undisclosed

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Job Responsibility

  • Responsible for receiving, following up, and resolving complex issues related to Web3, ensuring no issues are overlooked and all are resolved in a closed-loop manner.
  • Proactively identify problems and promote solution through product and proceed optimization to enhance user experience.
  • Provide accurate advice when collaborating with the product team and accurately evaluate the optimization decisions proposed by the development team.
  • Strong ability to promote problem-solving and develop comprehensive related processes to drive team development.
  • Communicate across departments, coordinate with others, and lead the team to achieve goals.

Job Requirements

  • More than 5 years of experience in managing customer service teams. Experience in managing multinational teams is preferred.
  • Relevant experience and ability in data analysis, proficient in using software such as Office and XMind.
  • Strong logical thinking and problem analysis skills, with a through understanding of the business field and the ability to identify the roof cause of problems.
  • Ability to independently complete SOP formulation and process design, ensuring feasibility and executability of the designed processes.

Job Benefits

  • Grab meal allowance: RM25/day (subject to previous month attendance) payable in Grab business account
  • OT Transportation Grab Car Allowances: 9pm to 6am (next day) during working days
  • Team building pay & claims up to RM200 / month
  • Medical coverage in/outpatient under AmMetLife
  • Training fund @ RM1500 / year (Upon confirmation, after 3 months)
  • Gym Subsidy @ RM1000 / year (Upon confirmation, after 3 months)