Retail BAT Analyst
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We are currently seeking a Retail BAT Analyst to join DHL eCommerce Malaysia!
We are looking for a proactive and detail-oriented Retail BAT Analyst to support our retail operations by ensuring the efficient management and development of our retail systems. The ideal candidate will have a strong analytical mindset and the ability to manage multiple tasks related to system development, account management, retail operation support, and reporting.
Essential Duties And Responsibilities
We are looking for a proactive and detail-oriented Retail BAT Analyst to support our retail operations by ensuring the efficient management and development of our retail systems. The ideal candidate will have a strong analytical mindset and the ability to manage multiple tasks related to system development, account management, retail operation support, and reporting.
Essential Duties And Responsibilities
- System Development & Testing: Gather requirements, raise Change Requests (CR), conduct testing, and troubleshoot system issues for retail platforms (DHL POS, Retail Portal, Retail App).
- Account Management: Create and maintain accounts for retail partners and staff, manage POS system updates, and ensure accuracy in account details and system setups.
- Retail Operation Support: Resolve system-related issues, coordinate retail campaigns, manage notifications and banners, and handle billing disputes.
- Reporting: Generate and compile regular reports on retail operations, including voucher usage, Smart QR User lists, and prepaid running numbers.
- Project Management: Handle upcoming tasks such as Shopify admin management, E-credit setup for campaigns, and automation processes.
- Bachelor’s degree in Business or a related field.
- Proven experience in a similar role with a strong focus on system analysis and retail operations.
- Excellent problem-solving and troubleshooting skills.
- Strong organizational and project management abilities.
- Familiarity with retail systems, account management, and campaign coordination.
- Proficiency in data analysis tools and reporting.
- Effective communication skills, with the ability to translate technical information to non-technical stakeholders.
- Diploma (or equivalent) or higher
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