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Company Description
Ajobthing is a successful start-up that aims to deliver products that solve recruitment problems using cutting edge software, the world wide web, mobile and innovative marketing.
We are result-oriented and welcome fail-fast mentality, ever willing to try out fresh ideas. When others may ask “Why?”, we choose to ask “Why not?”. We encourage a spirit of collaboration, celebrate the success of colleagues and practice picking each other up when we inevitably fall. We frown upon office politics, self-centeredness and discrimination. Bureaucracy slows down many companies, so here we built one that practices simple, lean and efficient processes.
Last but not least, we define success based on the value we create for our users.
Job Description
- Respond to client's issue and enquiries promptly through phone call, email, chat, and internal software
- Introduce and demonstrate the system to customers such as account registration, job posting and etc
- Responsible to escalate clients' issues to the sales team.
- Support the Account Manager by continuously showcasing positive & professional work attitude
Qualifications
- Candidate must possess at least Diploma in any profession.
- At least 3+ years of experience in Customer Success role or equivalent handling B2B customers.
- Excellent communication and presentation skills
- Good command in written & spoken English, Mandarin & Bahasa Malaysia
- Good logical thinking, able to quickly understand customer problems and respond to them.
Additional information
Working hours Monday - Friday (Semi flexi working hours)
Benefits:
- Annual leave, sick leave, special leave.
- Performance rewards
- Laptop & supporting hardware will be provided.
- Casual Attire
- Medical Claims.
- Optical & Dental benefits
- Education benefit.
- Attendance bonus.
- Sport benefit.
- Challenging yet exciting tasks and target, working in international team.
