Customer Success Specialist (Social Media E)
Salary undisclosed
Apply on
Original
Simplified
Job Responsibility
- Represent the client's brand and values while maintaining a positive and professional attitude.
- Support customers with online orders through phone and email, ensuring timely responses.
- Process payments securely, protecting customer and financial data at all times.
- Proactively address customer concerns and escalate issues as needed.
- Collaborate with team members to improve service quality and continuously enhance the customer experience.
- Dedicated to achieving customer results and managing expectations through effective listening and communication.
- Skilled in addressing queries and objections professionally, maintaining composure in challenging situations.
- Adaptable to fast-paced environments, eager to learn, receive feedback, and consistently strive for improvement.
- Proficient in Mandarin and English, with strong analytical and critical thinking abilities.
- Leave: Annual and sick leave available.
- Professional Development: Training opportunities provided.
- Career Growth: Clear paths for advancement.
- Employee Engagement: Join in various staff activities.
Similar Jobs