Epicareer Might not Working Properly
Learn More

Customer Success Specialist (Social Media E)

  • Full Time, onsite
  • Agensi Pekerjaan JobScoper Sdn. Bhd.
  • Mukim 10 (Bukit Relau), Malaysia
Salary undisclosed

Apply on


Original
Simplified
Job Responsibility

  • Represent the client's brand and values while maintaining a positive and professional attitude.
  • Support customers with online orders through phone and email, ensuring timely responses.
  • Process payments securely, protecting customer and financial data at all times.
  • Proactively address customer concerns and escalate issues as needed.
  • Collaborate with team members to improve service quality and continuously enhance the customer experience.

Job Requirements

  • Dedicated to achieving customer results and managing expectations through effective listening and communication.
  • Skilled in addressing queries and objections professionally, maintaining composure in challenging situations.
  • Adaptable to fast-paced environments, eager to learn, receive feedback, and consistently strive for improvement.
  • Proficient in Mandarin and English, with strong analytical and critical thinking abilities.

Job Benefits

  • Leave: Annual and sick leave available.
  • Professional Development: Training opportunities provided.
  • Career Growth: Clear paths for advancement.
  • Employee Engagement: Join in various staff activities.