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Assistant Executive
Assistant Executive
Education:
Customer Service Representative  Â
Education:
Service Quality Specialist
Education:
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Assistant Executive
- Serve as the primary liaison among executives, employees, clients, and external partners, ensuring seamless communication and relationship management.
- Support the daily activities of the Chief Operating Officer (COO) by managing schedules, coordinating meetings, and overseeing all communication, including drafting correspondence on behalf of the executive.
- Organize and manage meetings, including agenda setting, material preparation, minute taking, and follow-up on action items.
- Oversee and manage the executive's office operations, including clerical staff supervision, office supplies, budget management, and maintaining an organized filing system.
- Coordinate and manage travel arrangements for the executive and team, ensuring cost-effective and efficient itineraries for both domestic and international travel.
- Prepare, edit, and format a variety of documents, including reports, presentations, and correspondence, ensuring all materials meet the executive's standards.
- Provide comprehensive logistical support for company events, conferences, and executive retreats, ensuring flawless execution of all arrangements.
- Oversee all fulfillment activities, including providing customized shipping solutions from imports to domestic and international delivery, and managing vendor relationships.
- Actively participate in system development for the company's logistics management system, coordinating between stakeholders and vendors to ensure seamless integration with other systems such as POS and e-fulfillment.
- Conduct testing and debugging processes for new system developments, ensuring they are ready for deployment.
- Coordinate between technical teams for system integration and oversee process improvement initiatives to meet customer service levels and operational efficiency.
- Develop and maintain standard operating procedures and business workflows to streamline operations across departments.
- Manage financial tasks related to logistics, including costing preparations, payment approvals, and validating vendor invoices, ensuring timely and accurate financial processing.
- Handle sensitive information with the utmost discretion, maintaining confidentiality at all times while acting as the executive's representative when needed.
- Address customer queries via phone, email, chat, or in person, specifically for Mandarin-speaking clients.
- Handle complaints, service issues, and shipment tracking problems professionally, ensuring timely resolution.
- Offer detailed explanations of company services, shipping processes, and delivery timelines to customers.
- Facilitate customer orders and shipment requests, ensuring accurate and timely entries into the system.
- Update and maintain accurate records of customer interactions, feedback, and follow-ups.
- Collaborate with the operations, logistics, and sales teams to ensure seamless service delivery and problem resolution.
- Address escalated concerns in a calm and professional manner, ensuring they are resolved quickly.
- Provide feedback and suggest improvements to enhance customer experience and service quality.
- Ensure closure of all consignments in system within delivery timeline as per customer agreements
- Assisting & Resolving all shipment errors that are outside of Customer Serviceâs scope (Non-customer related troubles).
- Responsible for assigned geographical regionâs Outlet & Agent partners.
- Advising Station and Agent partners on operational issues such as Routing, Goods Handling.
- Liaise with Outlet and Agent partners to understand current processes and revise/provide feedback for optimal accuracy and efficiency.
- Auditing and ensuring Compliance of all SOPs and KPIs
- Analyse audit results to identify areas of non-compliances, gaps, trends, potential issues and weaknesses using accepted analytical techniques and tools.
- In-depth analysis of Volumetric/Service/Geographic trends and reporting to key decision makers.
- To find root cause of the issues and come up with SOP/Procedure (overall department)
- Assisting with branch / station roll outs, training and follow-up post mortems.
- To provide training for new outlet opening
- Development and Overseeing of cross departmental special projects.
- Communicate, disseminate, and respond to emails, and telephone inquiries to provide requested information.
- To ensure/training operation coordinate quality production for unloading, delivering, sorting, loading and receiving
- Continuously find ways to streamline operations and communicate to
Assistant Executive
Education:
- Bachelor's degree in Business Administration, Communications, or a related field is preferred.
- Minimum of 2-3 years of experience as an executive assistant or in a similar role, preferably supporting C-level executives.
- Fluency in both Mandarin and English (spoken and written) is required.
- Strong organizational and time management skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
- Ability to work independently and handle multiple priorities simultaneously.
- High level of discretion and confidentiality.
- Strong attention to detail and problem-solving skills.
- Availability to work extended hours and travel as needed.
- Professional demeanor and appearance.
Customer Service Representative  Â
Education:
- Diploma or equivalent; additional qualifications in customer service or related fields are an advantage.
- Previous experience in customer service, preferably within the courier, logistics, or transportation industry.
- Fluency in both Mandarin and English (spoken and written) is required.
- Strong verbal and written communication skills with the ability to articulate ideas clearly and professionally.
- Ability to assess situations and make decisions that best serve the customer while aligning with company policies.
- Proficiency with customer service software, RM systems, and Microsoft Office Suite.
- Patience, empathy, and strong listening skills.
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Ability to work in a fast-paced environment with shifting priorities.
Service Quality Specialist
Education:
- Diploma/Degree holder in Logistics/Supply Chain or any field.
- At least 1- 2 years of experience in customer service/support (front line/major accs. / tracer groups), preferably in the Logistics industry. Quality assurance / Compliance governance related background is a plus.
- Excel / MSAccess and basic Office Suite tools. TMS (Transport Management Software) / BI tools experience is highly preferred (Oracle/SAP/Tableu).
- Fluency in both Mandarin and English (spoken and written) is required.
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- working in supportive team environment
- electronic device provided by company
- marriage leave
- marriage token
- Educational support
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