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Company Description
ISATEC is a team of tech enthusiasts based in Petaling Jaya, dedicated to building impactful solutions through data-driven decision making and intelligent automation. We specialize in digitalizing and automating business processes using analytics, automation tools, and robotics. Our focus is on designing and implementing large scale cloud technologies and infrastructure modernization projects for enterprises worldwide, with a strong emphasis on observability, analytics, and automation to deliver exceptional customer experiences.
Role Description
This is a full-time on-site role for a Software Support Manager at ISATEC in Petaling Jaya. The Software Support Manager will be responsible for overseeing technical and customer support operations, ensuring customer satisfaction, troubleshooting software issues, and providing analytical insights to improve support processes.
Qualifications
ISATEC is a team of tech enthusiasts based in Petaling Jaya, dedicated to building impactful solutions through data-driven decision making and intelligent automation. We specialize in digitalizing and automating business processes using analytics, automation tools, and robotics. Our focus is on designing and implementing large scale cloud technologies and infrastructure modernization projects for enterprises worldwide, with a strong emphasis on observability, analytics, and automation to deliver exceptional customer experiences.
Role Description
This is a full-time on-site role for a Software Support Manager at ISATEC in Petaling Jaya. The Software Support Manager will be responsible for overseeing technical and customer support operations, ensuring customer satisfaction, troubleshooting software issues, and providing analytical insights to improve support processes.
Qualifications
- Analytical Skills, Technical Support, and Troubleshooting abilities
- Customer Support and Customer Satisfaction expertise
- Proven track record of successfully managing software support teams
- Strong communication and interpersonal skills
- Experience with cloud technologies and infrastructure modernization projects
- Bachelor's degree in Computer Science, Information Technology, or related field
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