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Job Responsibility
L1 Job Description Â
Roles and responsibilities
âTicket Registration
âTicket confirmation to issue logger
âBasic troubleshooting support (log collection, environment info (Prod, IT,UAT) & issue occur)
âFAQ support
âInstallation support (Basic such as software)
âConfiguration control
âSolution from knowledge base
âEscalation to level 2 ( upon Gathering all necessary information )
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Certifications
âITIL
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Daily Tasks
L1 support includes interacting with customers, understanding their issue and creating tickets against it. The ticket then routed to the relevant L2 support (Integration support, Server & Storage support, etc) Â
L1 support Engineers have basic knowledge of product/service and skill to troubleshoot a very basic issue like password reset, software installation/uninstallation/reinstallation.
L1 Support engineer to ensure all Service Level agreement is met diligently ensuring response time and resolution time is monitored and escalated accordingly.
L1 Support engineer to be part of deployment or delivery team as and when required. Training and Up Skill will be conducted prior to basic deployment such as RH installation / Hardening. Â
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Job Requirements
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Job Benefits
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L1 Job Description Â
Roles and responsibilities
âTicket Registration
âTicket confirmation to issue logger
âBasic troubleshooting support (log collection, environment info (Prod, IT,UAT) & issue occur)
âFAQ support
âInstallation support (Basic such as software)
âConfiguration control
âSolution from knowledge base
âEscalation to level 2 ( upon Gathering all necessary information )
Â
Certifications
âITIL
Â
Daily Tasks
L1 support includes interacting with customers, understanding their issue and creating tickets against it. The ticket then routed to the relevant L2 support (Integration support, Server & Storage support, etc) Â
L1 support Engineers have basic knowledge of product/service and skill to troubleshoot a very basic issue like password reset, software installation/uninstallation/reinstallation.
L1 Support engineer to ensure all Service Level agreement is met diligently ensuring response time and resolution time is monitored and escalated accordingly.
L1 Support engineer to be part of deployment or delivery team as and when required. Training and Up Skill will be conducted prior to basic deployment such as RH installation / Hardening. Â
 Â
Job Requirements
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- Bachelorâs degree in Computer Science, Information Technology, or a related field.
- Fresh graduates are welcome to apply
- Able and willing to learn how to hands-on experience with Nagios Core and Nagios XI.
- Can learn configuring and customizing Nagios for diverse monitoring needs.
- Can learn scripting skills in languages such as Bash, Python, or Perl for creating custom plugins and extensions.
- Have basic understanding of networking concepts, protocols, and services.
- Exposed or with light experience with SNMP for monitoring network devices.
- Linux/Unix system administration skills.
- Familiarity with database systems (e.g., MySQL, PostgreSQL) for managing Nagios databases.
- Excellent communication and collaboration skills.
- Ability to troubleshoot and resolve issues quickly.
Job Benefits
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- Mobile allowance
- KPI allowance
- Training & guidance
- 5 working days