Desktop Support Engineer (Band 2) #66194

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Desktop Support Engineer (Band 2)
• Working Location: Kuala Lumpur / Penang
• Working Hours: 5 days (Monday to Friday, 9 AM – 6 PM)
• Salary Package: Basic Salary up to MYR4,000 + Performance Bonus + Transport Allowance
• Duration: Permanent Role

Key Responsibilities

• Respond to and resolve customer technical issues at a second-level support capacity.
• Collaborate with Third Party Vendors for intricate AV (Audio/Visual) issue resolution when necessary.
• Communicate clearly and promptly about the status and resolution of issues.
• Keep a detailed log of incidents in the ticketing system.
• Install, update, and solve problems related to operating systems including XP, Windows 7, Windows 8.1, Windows 10, and software like Microsoft Office 2010 and Cisco Jabber.
• Have a basic understanding of the Mac operating system to assist Apple computer users.
• Set up, update, and fix issues with printers and computer hardware.
• Carry out routine maintenance for computers, laptops, printers.
• Fix any issues with desktops, laptops, printers, and other approved equipment.
• Utilize diagnostic tools to address network connectivity and hardware/software problems.

APPLY NOW!!!

• Bachelor's degree in Computer Science or a related field, or the equivalent.
• At least a year of IT experience or an appropriate equivalent.
• Having CompTIA A+, MCP qualifications, or similar is a plus.
• Wide-ranging IT knowledge, particularly in networks, servers, audio/visual tech, smart devices, and telecommunications.
• Preferably experienced with Windows 7 to Windows 10, Microsoft Active Directory and GPOs, MS Office 365, PC hardware, enterprise anti-virus solutions, or Helpdesk ticketing systems.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66194 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

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