Service Desk Agent (Korean Speaker)
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Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.
We are currently looking for Service desk Agent (Korean Speaker). This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
Scope of Work
- Answer phone calls, Chats, and emails from end users with technical issues.
- Troubleshoot and resolve technical issues.
- Escalate issues to the appropriate level of support as needed.
- Document all customer interactions in the ticketing system.
- Maintain a high level of customer satisfaction.
- Keep up to date on new IT products and services.
- Collaborate with other members of the IT team to resolve complex issues.
Requirements
- Degree in IT or related field.
- Fluent in English & Korean (TOPIK Level 5 or 6)
- 1-2 years of experience in a customer service or technical support role.
- Fresh graduates encouraged to apply.
- Strong customer service skills.
- Technical aptitude.
- Ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite.
- Preferable with ITIL foundation certification - Added Advantages
WHAT’S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.
CONSULTANT DETAILS
Consultant Name: Kavitha E
Reg No: 201201037177
Avensys Consulting Sdn Bhd
Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy