Sales Coordinator

•To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required.

•Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Prepare and review written documents accurately and completely.

•Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel

•Raising invoices.

•Promote awareness of Hotel and brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials).

•Use sales techniques that maximize revenue while maintaining existing guest loyalty to the Hotel / Company. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities / services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).

•Responding to and coordinating all internal meeting requests.

•Assisting in implementing the sales strategy as set by the DOS

•To record the progress of all enquiries and translate into a monthly report, including source of business trends, enquiry conversion rates, future predicted sales and other reports as directed by the DOS.

•Ensure an efficient tracking system of all event paperwork.

•Up-keep of a client and agents database – updating where necessary to allow effective promotions. Issuing of corporate rates and travel agents contract

•Compilation of weekly overview sheets to all departments including communication and administration of ancillary services.

•Ensure that mailing list is handled properly, Courier packages are recorded and collected and at end of month hand over the billing details to Finance department.

•Maintain lists / order stock of brochures, festive cards and giveaways.

•To liaise at all times with all team members and work as a team to reach targets set by the DOS

•To encourage repeat business by networking with current clients.

•Follow all company policies and procedures.

•Ensure personal appearance is clean and professional.

•Maintain confidentiality of proprietary information; protect company assets.

•Answer telephones using appropriate company standards and etiquettes.

•Develop and maintain positive working relationships with other team members.

•To undertake any other job assignment given by the DOS