Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Quality Team Lead - Mandarin Speaker

Salary undisclosed

Apply on

Linkedn
Original
Simplified

Work Hours: Shifting Schedules (Project is 24/7 Service) *Someone comfortable with night shifts

Language:

Primary - Mandarin (Chinese)

Secondary - English

Education: Any / Diploma / Degree

Work Experience (related to the role): At least 5 years

Location: KL Sentral

Joining: ASAP (Within the month of September)

Salary: Competitive

Job Description:

  • Responsible for monitoring contacts
  • Responsible for preparing and providing feedback to agents
  • Data analysis and making designated reports/decks
  • Participating in internal & external calibrations
  • Communication to heighten awareness and focusing on importance of positive customer experience
  • Making recommendations and driving improvement
  • Ensuring that internal policies, procedures, and compliance regulations are being followed
  • Reduce learning curve and help enhance product/process knowledge of new joiners
  • Ensuring that internal policies, procedures, and compliance regulations are being followed

General and Specific skills:

  • Ensure quality based intervention
  • Ensure that Process quality and training is delivered effectively in the stipulated timelines
  • Evaluate process quality and take corrective actions which should be tangible
  • Evaluate effectiveness of T & D interventions
  • Improve calibration of QIC, SME and CSM within team
  • Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
  • Design and develop Quality framework
  • Ensure uniform quality of training being delivered by all training teams in line with client requirement
  • Interact and streamline channels of communications with other Functions and Clients
  • Provide quality floor support, feedback, refresher and corrective training
  • Groom and develop QIC talent in-house
  • Should have excellent excel and presentation skills
  • Should be capable to analyze dataset and extracting insight
  • Should be collaborative and team player
  • Should have knowledge of basic quality tools like PDCA, LSS, PARETO etc.
  • Demonstrated fluency in English & local language
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