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Customer Service Officer - Mandarin Speaker

Salary undisclosed

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Company Description

Softenger is an ISO 27001:2022 and ISO 9001:2015 Certified and EICC-compliant IT Service Provider with a presence in India, Singapore, and Malaysia. For over two decades, Softenger has been delivering core services in Automation Solutions, IT Infrastructure Services & Solutions, Enterprise Testing as a Service, and Application Development Support. Softenger drives innovations, solutions, and services to advance businesses globally with a strong focus on client satisfaction and delivering exceptional value.

Requirements:

Title: Customer Service Officer/Interpreter Support

Project: Healthcare

Type of role: Interpretation support between doctors and patients based in the US.

Experience range: Fresh graduates are welcome. Open for high school/SPM/Diploma/degree holders

Shifts: Permanent night shift, shift allowances provided (RM 25 per night)

Transport allowance: RM 500 per month (pro-rated)

Sign on bonus: RM 1000 if the contract is extended for 12 months

Work location: Tech Mahindra, Cyberjaya

Language proficiency: Mandarin/Cantonese & Good English

Full time office mode

5 days per week (Monday to Friday), regular Saturday & Sunday Off

Working hours: 9 PM to 6 AM/ 10 PM to 7 AM

Required Skills:

  • Fluency in Mandarin/Cantonese & English
  • Skilled at communicating, both orally and in writing in Mandarin/Cantonese & English
  • Basic understanding of linguistics and different cultures.
  • Skilled in adjusting to rapidly changing circumstances.
  • Ability to react calmly and effectively in emergency situations.

Responsibility:

  • Provides meaning-for-meaning interpreting.
  • Follows interpreter protocols as per training, policies, and procedures.
  • Follows all policies and procedures related to information confidentiality and interpreter ethics.
  • Attends all required training.

Benefits of Tech Mahindra:

  • Medical benefits up to 80K USD (for each individual), for self, spouse & children (if any).
  • Optical benefit up to 120 USD (for each individual), for self, spouse & children – Claimable after completion of 1 year for permanent/converted employee only.
  • Dental up to 500 USD (for each individual), for self, spouse & children – Claimable after completion of 1 year for permanent/converted employee only.
  • Annual Leave 10 days for first 2 years, 12 days after completion of 2 years (prorated).
  • Medical Leave as per Labor law - 14 days.
  • Bereavement leave – 3 working days in an event of death in the immediate family (Spouse, Children, parents).
  • Maternity Leave – for 98 consecutive days for female associate. To start not earlier than 30 days from the expected due date or post the due date.
  • Paternity leaves – 7 days.