INFORMATION TECHNOLOGY EXECUTIVE

Primary Position Objective:

• Ensure systems are maintained and the performance monitored.
• Execute enhancement / development to meet user requirement.

Responsibilities:

System Monitoring

• To ensure IT application / system is up and running at optimum performance by constant monitoring and necessary fine tuning, if required.
• To ensure early detection of application issues via consistent assessments.

Planned Maintenance

• Ensure execution of all planned and corrective maintenance for all software applications.

Data extraction and Report Development

• Develop reports or tools when needed.
• Ensure each report or system development according to user specification.

User Request Management

• Attend to customer request on possible IT and other electronic based solutions in line with PTP business requirements.
• Facilitate discussion with requester based on the requisition form submitted to IT.
• Advise possible solutions to meet the requester requirements.
• Conduct background investigation and other clarifications work to ensure completeness, accuracy and credibility of information.

Change Management

• Develop and enforce effective operating procedures with regards to managing operational application systems such as change control, version management, etc.
• Facilitate User Acceptance Test with Users when required.

System Enhancement

• Analyze any request for new or enhancement of the application systems and plan execution accordingly.
• Manage or participate in installation, upgrade and enhancement process.

Project Management

• Participate and/or facilitate in all phases of application system project, from selection of products to handover, as necessary.

User Access Maintenance

• To create and manage user accounts for all application systems.