Sales Team Leader

Gogoprint is South East Asia’s #1 online printing company.

• We are active in Thailand, Singapore and Malaysia, and we are looking for dynamic and driven individuals to help us grow our business.
• Our vision is to make printing easy and frictionless for all businesses in Asia Pacific, by moving the massive US$ 81bn printing industry online.
• We’re now operating in 3 countries (Thailand, Malaysia & Singapore) with an international team of 50+ people.

Position Summary

The Sales Team Leader plays a crucial role in driving the success of Gogoprint by leading and managing a team of Sales Executives. You will be responsible for overseeing their performance, providing guidance and support, and ensuring that sales targets are met. Additionally, you will manage a portfolio of key accounts and contribute directly to revenue growth.

Team Leadership

• Lead, coach, train, and manage a team of Sales Executives to achieve their individual and team sales targets.
• Set clear objectives, provide ongoing feedback, and conduct performance reviews.
• Organize regular team meetings to track progress, address challenges, and develop strategies for continuous improvement.
• Foster a positive team culture focused on results, accountability and collaboration.

Key Account Management

• Oversee the management of key accounts across your team, ensuring customer needs are met and strong relationships are maintained.
• Oversee the growth of your team’s pool of Elite customers, and actively manage the upgrading / downgrading and unassignment of customers
• Personally manage a select group of high-value clients to ensure they receive top-tier support and service.
• Drive growth by increasing the average spend and order frequency from key accounts.
• Ensure accurate and up-to-date information is maintained in Gogoprint’s CRM and ERP systems.

Prospecting and Business Development

• Collaborate with Sales Executives to develop action plans for acquiring new customers: setting targets, defining outreach strategies, and creating pitches.
• Support the team in executing these plans and ensure targets are met.
• Assist in converting new leads into long-term customers with recurring orders.

Sales Operation and Closing

• Guide the team in handling inbound leads, understanding customer requirements, and offering tailored solutions.
• Develop your team’s negotiation skills and strengthen the company’s sales tools (company introduction deck, onboarding videos, etc.)
• Assist in negotiating and closing large deals, providing support to ensure successful sales conversions
• Ensure quotations are accurate, competitive and fast, and coordinate with supply chain, logistics, and artwork teams to ensure smooth order fulfillment.

General

• Monitor and report on the performance of your team and key accounts to senior management.
• Contribute to revenue growth by meeting individual and team sales targets.
• Stay informed about market trends and provide insights to help Gogoprint remain competitive and innovative.

Requirements

• Proven experience in sales, preferably in a leadership or supervisory role.
• Strong understanding of sales techniques, customer relationship management, and business development.
• Excellent communication, negotiation, and leadership skills.
• Ability to manage and motivate a team to achieve targets.
• Experience working with CRM and ERP systems is a plus.