NOC Analyst
- Full Time, onsite
- Commerz Global Service Solutions (Formerly known as Commerz Trade Services)
- Kuala Lumpur, Malaysia
Salary undisclosed
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Job Purpose:
To carry out and take responsibility for the tasks and activities relating to the operation of applications in production in GS-IT with the following goals:
- Ensure the Service Level Agreements (SLA) are adhered to
- Ensuring high availability, security, and performance of all monitored systems.
- Implement changes in accordance with requirements
The position "Application Specialist“ comprises the following monitoring and operational roles:
- Monitor network performance and ensure the availability and stability of the network infrastructure
- Detection, analysis, resolution, and documentation of all IT faults in accordance with standards
- Use of standard tools for incident, problem, request and change management
- Escalation of faults as specified to the respective on-call service or alternatively to the Escalation Manager
- Fault response outside the service line's acceptance times
- Adhere to company policies and procedures related to network operations, security and data privacy
- Provide technical support to end users by resolving network-related issues
NOC Specialties:
- Some basic Knowledge of Cisco Routers and Switches
- Basic Commands for Cisco Router and Switches.
- Handling of Alarms and Events by Trouble Tickets
- Good general Network Knowledge in terms of WAN / LAN / WLAN
- CCNA Certification welcome
Qualifications/Skill
Professional Skills (Technical, Methodology and Business)
- Relevant professional training / qualifications in networking / computer studies
- High level of responsibility and team works
- Good communication and strong analytical skills
- Good practical knowledge in Service-management Processes
- Experience updating and documenting SOP’s training manual
- Good collaboration skills to work effectively with other teams and end-users
Preferred:
- NOC operator experience
- CCNA level certification has an advantage
- Experience using Service Now, Dynatrace and StableNet
- Familiar with MS products like Outlook, Teams, Office 365
Specific Work Conditions:
- Able to work in 24/7 shifts
- Senior might require to take on the On Call support roles
- Able to work from home
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