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IT Onsite Support Analyst

Salary undisclosed

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Position Vacant: IT Onsite Support Analyst

Company: D2S Resources Sdn Bhd

Location: KL, Malaysia

Experience: 2+ years

QUALIFICATIONS / EXPERIENCE

• Degree or Diploma from Information Technology or equivalent discipline.

• Experience with SaaS ITSM Suite of tools such as ServiceNow.

• Strong technical knowledge of workstation hardware, software applications, printers, iOS, smartphones, tabletand network-related services.

• Proficient in troubleshooting and problem-solving techniques.

• Knowledge of ITIL best practices and incident management processes.

• Strong analytical and reporting skills.

• Good documentation skills and attention to detail.

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