IT Onsite Support Analyst
Salary undisclosed
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Position Vacant: IT Onsite Support Analyst
Company: D2S Resources Sdn Bhd
Location: KL, Malaysia
Experience: 2+ years
QUALIFICATIONS / EXPERIENCE
• Degree or Diploma from Information Technology or equivalent discipline.
• Experience with SaaS ITSM Suite of tools such as ServiceNow.
• Strong technical knowledge of workstation hardware, software applications, printers, iOS, smartphones, tabletand network-related services.
• Proficient in troubleshooting and problem-solving techniques.
• Knowledge of ITIL best practices and incident management processes.
• Strong analytical and reporting skills.
• Good documentation skills and attention to detail.
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