Chat and Email Support Specialist (Japanese, Korean, or Mandarin)
Salary undisclosed
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Looking for someone has experience in Technical Support, Chat Support or Email support
Candidate should have atleast 1 additional language in terms of interaction
We are seeking a dedicated and customer-focused Chat and Email Support Specialist fluent in Japanese, Korean, or Mandarin to join our dynamic customer service team. As a Support Specialist, you will handle customer inquiries, resolve issues, and ensure a seamless experience via chat and email.
Key Responsibilities:
Candidate should have atleast 1 additional language in terms of interaction
- Mandarin
- Japanese
- Korean
We are seeking a dedicated and customer-focused Chat and Email Support Specialist fluent in Japanese, Korean, or Mandarin to join our dynamic customer service team. As a Support Specialist, you will handle customer inquiries, resolve issues, and ensure a seamless experience via chat and email.
Key Responsibilities:
- Respond to customer inquiries via chat and email in Japanese, Korean, Mandarin, and/or English
- Troubleshoot customer issues related to our products and services, ensuring timely and accurate resolution
- Provide product information, guide customers through processes, and offer tailored solutions to address concerns
- Escalate complex issues to appropriate departments and follow up to ensure resolution
- Maintain detailed records of customer interactions, feedback, and issues using internal systems
- Collaborate with other team members to improve support processes and customer experience
- Stay up-to-date on product updates and service improvements to provide informed support
- Language Proficiency: Native or near-native fluency in Japanese, Korean, or Mandarin (written and verbal). Proficiency in English is required
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