Senior Operations Executive

Full Time, onsite
Pantai Hospital Kuala Lumpur
Lembah Pantai, Malaysia

RM 5,000 - RM 6,000 / Per Mon

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To assist the Administration & Operations Manager in investigating and resolving all operational issues.

To monitor all formal correspondence, including agreements, contracts, and letters, for the services under responsibility and others as assigned by Management;

To monitor the validity of all contracts or agreements and initiate renewal or termination with outsourced service providers (Pest Control, Laundry, Waste Management etc.);

To conduct a monthly audit of outsourced service providers and ensure performance consistency;

To ensure all KPIs of outsourced service providers are achieved, perform necessary gap analysis, and develop improvement plans if KPIs are not met;

To ensure all responsible parties comply with regulatory requirements and quality service standards as committed by the hospital, such as MSQH and JCI;

To assist in preparing the annual budget and ensure all operational expenses are within budget;

To assist and ensure timely processing of hospital regulatory and compliance-related applications and documents;

To manage and monitor the recycling project (sustainability) in the hospital.

To develop, review, and update Policies & Procedures periodically to reflect the latest workflow and changes.

To collaborate with the Senior Safety Officer to identify and report potential hazards in all hospital common areas (rooftop, staircase, parameters, hidden corners, etc.) via a weekly environmental tour.

To collaborate with infection control, nursing, administration, admission & discharge, and other related departments.

To ensure all job instructions are distributed on time to the Linen and Porter Pool departments.

To coach, counsel, schedule, and discipline current Linen and Porter Pool employees as needed by enforcing policies and procedures.

To support, contribute to, and take on assignments within different functions of the Administration & Operations division.

To perform all other duties assigned by a superior.