Hostess

What’s the job?

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Hostess, you’ll greet and welcome; guests and potential guests, maximizing their dining experience using technical and individual social skills. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Your day-to-day

• Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
• Ensure restaurant operating equipment is clean and in working order
• Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• Be cleaner than clean – meet or exceed local cleanliness and hygiene laws
• Inquiring if they have a reservation and noting it in the reservation book if they do
• Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
• Give guests a better experience by helping with any queries or advice
• Wear your uniform with pride
• Maintain detailed knowledge of menu, including daily specials
• Take on other ad-hoc duties when the whole team needs to pull together

What we need from you

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Literate – you’ll need a good grasp of reading, writing and basic maths
• Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to
• Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency