Customer Service Executive
RM 3,000 - RM 3,800 / Per Mon
Original
Simplified
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- Minimum SPM [English, Mathematics should be "B" , credit in BM is a must]
- Experience minimum 1- 3 years inbound calls/ call centre/ customer service.
Training provided, Commission
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