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[Up to RM 3500 to RM 4200]-Cantonese Speaking Customer Service Junior Advisor (Maluri)



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  • Handle daily inbound call, email and live chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the platform services
  • Work in a team to achieve the required KPI elements and SLA
  • Understand customer enquiries and ensure they are answered or routed through the appropriate channel
  • Demonstrate a strong customer service orientation and take responsibility to ensure customer are satisfied
  • Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers issues (cancel order, refund, payment issue, etc)
  • Minimum possess at least SPM level or above
  • Fresh Graduates are welcome to apply
  • Fluent in Cantonese (speak and listen)
  • Proficiency in Traditional Mandarin (read and type)
  • Average English communication skill is required
  • Willing to commit at 24-hour rotational work shift
  • Willing to commit on 5 days work per week (with 2 rotational offday)
  • Able to commit morning shift, noon shift, and night shift (9 hours work included 1 hour of break per shift)
  • Able to work in Maluri, Cheras (fully on-site office)
  • Preferable to start working on 23 September 2024
  • Basic RM 3000 + RM 500 Language Allowance + Up to RM 400 Night Shift + RM 300 KPI
  • EPF & SOCSO
  • 14 Annual leave + 14 Medical leave
  • Training Provided with salary
  • Comfortable Office Environment
  • Reachable by Public Transport (LRT & MRT)