Supply Chain Cum Customer Service Executive (Mandarin Speaker)

The Supply Chain Executive is responsible for the order fulfillment process, which includes handling order processing, shipments, delivery of orders to the customers and processing purchase orders to suppliers. He/she is also responsible for engaging diverse customers, through the use of customer relationship management systems. He/she is required to assist customers in fulfilling orders and understand customers' needs and be systematic in handling.

Job Responsibilities:

• Responsible for processing and managing customers’ orders with timely deliveries and shipment arrangements to be made in the most optimum manner
• Act as a key interface for all customers’ orders and logistics enquiries
• Point of contact for customers in all purchase orders and deliveries/shipment concerns
• Ensure prompt shipments/deliveries (may include short lead-time orders)
• Ability to resolve issue when conflict arises
• Knowledge of local and overseas regulations with proper documentation
• Timely keying in of orders and acknowledgement of customer purchase orders
• Logistics arrangements for deliveries and work with transporters/ forwarders/ warehouses to resolve any issues which may result in a delay or no shipment
• Ensure there is no overdue of customer orders; to highlight and work closely with sales team and business development team to clear overdue customer orders for deliveries/shipment arrangements
• Interface with team members prior to shipment of goods to customers with the objective of consolidating deliveries for cost saving and control
• Liaise with customers on deliveries/shipment dates and any special requirements pertaining to customers’ orders fulfillment
• Perform Good Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract, etc documents and liaise forwarders on custom documents
• Responsible for processing and managing of Purchase Orders to manufacturers/suppliers, follow-up on shipment schedules, production schedules, shipments clearance and inventories control
• Escalation of orders with manufacturers/suppliers with our purchases to fulfill customers’ request
• Any other tasks assigned from time to time

• Required Language(s) : Mandarin and English
• At least 1 year working experience in related fields.
• Must posses at least Diploma and above in any fields.
• Ability to successfully manage multiple priorities and to handle challenging work demands and tight schedules
• Able to make timely decisions in a high pressure environment
• Meticulous and keen eye for details
• Good verbal and written communication skills and detailed oriented

• KWSP
• SOCSO
• Medical claim included
• Annual and medical leave shall be in accordance with the prevailing Labour Law