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Job Summary
Responsible for DKSH’s E-Commerce activity in Malaysia for our Consumer Goods Business Units. Working alongside a team of dedicated digital talent. Plays the role of key account management & strategic planning, data analytics, business & relationship development. Bringing many of the world’s favorite brands to all key E-Commerce platforms, and continually deliver the best online shopping experience to consumer.
Job Responsibilities:
Strategic Planning & Analytics
Responsible for DKSH’s E-Commerce activity in Malaysia for our Consumer Goods Business Units. Working alongside a team of dedicated digital talent. Plays the role of key account management & strategic planning, data analytics, business & relationship development. Bringing many of the world’s favorite brands to all key E-Commerce platforms, and continually deliver the best online shopping experience to consumer.
Job Responsibilities:
Strategic Planning & Analytics
- Plans and assists in the merchandising and promotion campaigns for online channel
- Manages promotional mechanism (bundles set creation, discount promotion with e-commerce players)
- Manage stock fulfilment rate with e-retailers and clients
- Promotion price maintenance on SAP for all e-retailers/e-marketplaces & clients
- Assist in developing business plan and marketing and operational plan
- Ensure sales target achievement
- Build brand together with clients
- Monitor and evaluate outcome of implementation
- Monitor sales performance vs approved A&P budget
- Execute trade claims recovery from clients within the contractual terms and responsible for A&P
- Accurate price maintenance in accordance to contractual terms
- Minimize unnecessary cost & risk which impact P&L
- Robust in research and analysis of new online opportunities
- Regularly analyze trade returns and develop action plans to drive down returns or errors in delivery
- Assist in financial reconciliation supervision (accounts receivable and accounts payable)
- Business reviews and Post sales reporting.
- New channel expansion & terms negotiations
- Building strong business relationships – with client and stakeholders, within the team, departments, and business unit.
- Communicate / interact the online business plan to all operational departments and business units
- Assist in expansion of E-Commerce business opportunities in mobile/ social commerce and cross-border trade
- Any other ad-hoc tasks and duties as assigned by the superior
- Bachelor’s degree Business or Economics or any relevance
- Minimum 2 years’ experience in a similar role, at an e-commerce platform, brand, or distributor Prior experience in a company known for eCommerce or online fulfilment operations related to the logistics industry is an added advantage
- Digital savvy with knowledge of E-Commerce business models, operations, technology
- Experience managing E-Commerce channels
- Strong commercial and negotiation skills
- Management consultancy experience is a plus
- Plus point if familiar with using SAP
- Good finance and account knowledge and hands-on experience on business process design, process architecture, and process levels
- Consumer-first mindset, team-player
- Strong passion in E-Commerce and business acumen
- Ability to multi-task and possess excellent communication skills
- Entrepreneurial mindset that is driven, flexible and willing to learn
- Deliver on deadlines with agility and adaptability
- Positive attitude and have a change agent mentality
- Good level of computer literacy
- Demonstrate ability to work independently and in teams at all levels within DKSH and with external parties
- Strong critical thinking and problem-solving skills
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