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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Associate, Sales Support

Salary undisclosed

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Job Title

Associate, Sales Support

Job Description

This Virtual Customer Support Specialist role is responsible for servicing the inbound que pertaining to SAP store listed products via:

  • Live chat
  • Incoming Tickets

In addition, the role is responsible for demonstration of required products to SAP potential customers via conference call.

Responsibility/Activity
  • Escalate clients' requests and complaints to appropriate channels.
  • Update clients about their requests and complaints status accordingly
  • Gather client's feedback, identify problem trend and report to supervisor for discussion or service enhancement.
  • Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
  • Services may include responding to general order status and delivery queries, expediting delivery, determining price eligibility, determining return eligibility, retaining customers, and if necessary, cancelling order lines/orders, and providinggeneral sales and policy information
  • Escalating issues which are beyond the training level provided.
  • Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication
  • Engage with internal & external parties to understand requirements for execution

Must have skill
  • Minimum 3 years’ experience in Technical support and Customer Service
  • Have understanding about E-commerce
  • Understand Software and Hardware
  • Excellent verbal and written communication skills in English
  • Education level: Diploma and above
  • Minimum 2 years’ experience in IT or relevant experiences
  • Be familiar with the Computer and Laptop
  • Able to support EMEA hour : 1pm - 10pm
  • Basic knowledge about Excel
  • Knowledge on Javascript and/or Cloud Development
  • Have sales representative experience.
  • Having technical customer support is an advantage.
  • Basic mathematical skills

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements

English (Required)

Time Type

Full time

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