Customer Service (Russian Speaker) - Healthcare
Salary undisclosed
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About The Job Customer Service (Russian Speaker) - Healthcare
Our Client
Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.
Job Description
As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls. You are also expected to:
April to Sept is Mon-Fri between 8am to 8pm EST - weekdays only
Oct to March is Mon-Sun 9am to 9pm EST (due to daylight saving) + weekends
Working Roster
5 days per week, each shift is 9 hours durations including 1-hour lunch break and 15 mins short break
twice
Work Location
KL Sentral (Fully in Office)
Remuneration
Total Package up to MYR 8,000
Consultant in Charge
Angel Chok | [email protected] | 014 612 6048
Our Client
Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.
Job Description
As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls. You are also expected to:
- Delivery excellent customer support & services and always offering patient assistance.
- Respond to customers inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirements.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processesthat involve dissatisfied customers.
- Minimum 6 months relevant working experience in voice channel support in customer services
- Bachelors degree is required
- Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving.
- Proficient in Russin and English is a must
- Always perform duty in professional manner
- To demonstrate willingness and effort to offer help needed to customer and peers with respect
- Being attentive during training & call handling
- Equipped with negotiation skills and able to handle difficult customer over the phone calls.
- Proficient in general computer knowledge & skills.
- Quickly adapt to corporate environment and culture; reading email, acknowledge updates & be responsive
- Always acknowledge and deliver response to Team leader orsupervisor.
- Flexible and quickly adapt to new processes and information changes.
- Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help
April to Sept is Mon-Fri between 8am to 8pm EST - weekdays only
Oct to March is Mon-Sun 9am to 9pm EST (due to daylight saving) + weekends
Working Roster
5 days per week, each shift is 9 hours durations including 1-hour lunch break and 15 mins short break
twice
Work Location
KL Sentral (Fully in Office)
Remuneration
Total Package up to MYR 8,000
Consultant in Charge
Angel Chok | [email protected] | 014 612 6048
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