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Assistant Manager, Service Planning

Salary undisclosed

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Key Responsibilities:

  • Team Supervision and Development:
  • Oversee and guide the work of Service Planning staff, ensuring timely and accurate completion of tasks.
  • Provide mentorship, support, and performance feedback to team members.
  • Ensure alignment of team activities with overall service planning objectives.
  • KPI/Scheme Enhancement:
  • Lead the enhancement of KPIs and schemes for various service areas, including EM/MEL/ME, MCM/SMC/MC.
  • Work closely with Staff A and B to develop new KPIs, refine existing ones, and ensure they drive desired performance outcomes.
  • Policy and SOP Development:
  • Oversee the creation and refinement of policies and Standard Operating Procedures (SOPs) related to installation, after-service, product returns, refurbishment, and other service-related activities.
  • Ensure that all policies and SOPs are aligned with industry standards and company objectives.
  • Service Data and Cost Analysis:
  • Supervise the collection, analysis, and reporting of service data to identify trends, inefficiencies, and opportunities for improvement.
  • Oversee the analysis of operational costs, ensuring cost-effective service delivery without compromising quality.
  • Legacy System Enhancement and Maintenance:
  • Lead initiatives in collaboration with the IT department to enhance and maintain legacy systems supporting service operations.
  • Ensure system reliability, efficiency, and integration with other business processes.
  • Coordinate with IT to implement upgrades, troubleshoot issues, and ensure the legacy systems meet the evolving needs of the service department.
  • Branch Renovation and New Service Planning:
  • Oversee the planning and execution of service branch renovations, ensuring projects are completed on time and within budget.
  • Coordinate with Staff D on the planning of new service branches, including equipment purchase and vendor/contractor sourcing.
  • Financial Monitoring and Reporting:
  • Supervise the management of debtor’s ledgers, recording of service branch expenses, and monitoring of auto debit processes.
  • Ensure accurate financial records and timely reporting to senior management.
  • Continuous Improvement:
  • Identify and implement continuous improvement initiatives within the service planning function.
  • Stay updated with industry trends and best practices, applying them to enhance service operations.

Qualifications:

  • Education: Bachelor’s degree in Business Administration, Operations Management, or a related field.
  • Experience: Minimum of 5 years in service planning, operations management, or a related role, with at least 2 years in a supervisory capacity.

Key Competencies:

  • Strategic Thinking
  • Problem-Solving
  • Attention to Detail
  • Decision-Making
  • Project Management
  • Adaptability