Assistant Manager, Service Planning
Salary undisclosed
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Key Responsibilities:
- Team Supervision and Development:
- Oversee and guide the work of Service Planning staff, ensuring timely and accurate completion of tasks.
- Provide mentorship, support, and performance feedback to team members.
- Ensure alignment of team activities with overall service planning objectives.
- KPI/Scheme Enhancement:
- Lead the enhancement of KPIs and schemes for various service areas, including EM/MEL/ME, MCM/SMC/MC.
- Work closely with Staff A and B to develop new KPIs, refine existing ones, and ensure they drive desired performance outcomes.
- Policy and SOP Development:
- Oversee the creation and refinement of policies and Standard Operating Procedures (SOPs) related to installation, after-service, product returns, refurbishment, and other service-related activities.
- Ensure that all policies and SOPs are aligned with industry standards and company objectives.
- Service Data and Cost Analysis:
- Supervise the collection, analysis, and reporting of service data to identify trends, inefficiencies, and opportunities for improvement.
- Oversee the analysis of operational costs, ensuring cost-effective service delivery without compromising quality.
- Legacy System Enhancement and Maintenance:
- Lead initiatives in collaboration with the IT department to enhance and maintain legacy systems supporting service operations.
- Ensure system reliability, efficiency, and integration with other business processes.
- Coordinate with IT to implement upgrades, troubleshoot issues, and ensure the legacy systems meet the evolving needs of the service department.
- Branch Renovation and New Service Planning:
- Oversee the planning and execution of service branch renovations, ensuring projects are completed on time and within budget.
- Coordinate with Staff D on the planning of new service branches, including equipment purchase and vendor/contractor sourcing.
- Financial Monitoring and Reporting:
- Supervise the management of debtor’s ledgers, recording of service branch expenses, and monitoring of auto debit processes.
- Ensure accurate financial records and timely reporting to senior management.
- Continuous Improvement:
- Identify and implement continuous improvement initiatives within the service planning function.
- Stay updated with industry trends and best practices, applying them to enhance service operations.
- Education: Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Experience: Minimum of 5 years in service planning, operations management, or a related role, with at least 2 years in a supervisory capacity.
- Strategic Thinking
- Problem-Solving
- Attention to Detail
- Decision-Making
- Project Management
- Adaptability
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