Executive – Repossession

Salary undisclosed

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Job Responsibility

To adhere with companyâs internal policies and guidelines as well as BNM and any regulatory requirements.
To be responsible to achieve repossession target given for daily / monthly and also delivery good collection result.
To attend repossession, resell, redemption or related activities and ensure target is achieved as per managementâs discretion.
To update daily and monthly report on repossession and stock balance.
To perform warehouse stock count and update stock list on quarterly basis.
To attend customersâ enquiry via telephone and walk in and resolve customer complaints within stipulated timeline.
To provide excellent customer service and maintain good client relationships.
To monitor of expiry of Repossesses / warehouse Agreement, permit, insurance and ensure the renewals is made timely.
To update repossession, resell, redemption and others in Collection System.
To issue a letter of authorization to redeem product repossessed from warehouse, settlement of arrears, full settlement of account and others.
To assist Team Leader / Unit Head to raise approval form for settlement proposal and perform any ad-hoc task list / matters assigned by Management.
To prepare documentation and go to JPJ on transfer ownership.
To liaise with other department on discharge of ownership.
To perform any ad-hoc task list / matters assigned by Management.

Job Requirements

SPM / STPM / Diploma or Degree holder or professional qualification in relevant disciplines.
Minimum 1 to 2 years working experience in collection in general or any related field.
Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
Good PC skills and proficient in MS Office applications.
Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
Good listening and persuasion skills.
Ability to support and assist other team member.
Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
Excellent interpersonal skills and a good team player.
Communicate effectively to various groups of people and portray a pleasant personality.
Expands additional personal effort to ensure excellent customer service is provided.
Willing to handle multiple tasks simultaneously and work flexible hours to carry out tight schedule.
Self-discipline, good punctuality, and attendance rate.
Dedicated and committed.