Indoor Sales Representative

Salary undisclosed

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Job Responsibility

Responding To WhatsApp Inquiries

Promptly handle incoming inquiries from customers via WhatsApp.
Provide accurate information regarding product availability, pricing, and services.
Address customer concerns, resolve queries, and maintain professional communication at all times.

Preparation of Quotations

Prepare and send accurate quotations based on customer requests and company pricing policies.
Follow up on quotations to secure orders and close sales.

Processing Sales Orders

Accurately process incoming sales orders, ensuring all details such as product specifications, quantities, and delivery instructions are correct.
Coordinate with relevant departments (e.g., warehouse, delivery team) to ensure timely fulfillment of orders.

Printing Barcodes

Generate and print barcodes for products for sample displayed in retail in various format.

Processing Bills and Invoices

Prepare and issue accurate invoices to customers upon confirmation of sales.
Ensure timely processing of bills, keeping track of due payments, and following up with customers for payment collections.

Liaising with Customer Requests

Manage and fulfill customer-specific requests, including special orders, delivery instructions, or product customizations.
Ensure clear communication with customers and maintain high levels of customer satisfaction.

Stock Monitoring and Updates

Assist in monitoring stock levels to ensure product availability for customer orders.
Inform customers promptly of any stock shortages or backorders.

Sales Reporting and Updates

Prepare daily/weekly sales reports, summarizing orders processed, revenue generated, and any key trends observed.
Update the sales team or management on progress and any customer feedback.

Assisting With Other Administrative Tasks

Support general administrative functions such as data entry, filing, and assisting other departments when necessary.
Maintain a clean and organized office environment.

Job Requirements

Educational Background

Minimum Sijil Pelajaran Malaysia (SPM) or equivalent.
Diploma or higher qualifications in Business Administration, Sales, Marketing, or related fields is an added advantage.

Experience

At least 1-2 years of experience in a sales or administrative role is preferred.
Experience in customer service, order processing, and handling quotations will be beneficial.
Fresh graduates with relevant internship experience are also encouraged to apply.

Skills

Proficient in Microsoft Office (Word, Excel, PowerPoint) and other office-related software.
Familiarity with AUTOCOUNT SYSTEM IS a plus.
Able to handle WhatsApp Business for customer inquiries professionally.
Good typing skills and attention to detail when preparing quotations, processing orders, and handling invoices.

Communication Skills

Good written and verbal communication skills in English and Malay.
Strong customer service skills and ability to handle inquiries, requests, and complaints in a friendly and professional manner.

Organizational Skills

Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines efficiently.
Attention to detail in preparing and checking documents (quotations, sales orders, invoices).

Teamwork and Multitasking

Ability to work collaboratively in a team environment and provide support across different departments when needed.
Multitasking capabilities to manage sales, administrative duties, and customer relations simultaneously.

Problem Solving

Strong problem-solving skills to handle customer queries, complaints, or order discrepancies effectively.

Attitude and Professionalism

A positive attitude, friendly demeanor, and willingness to go the extra mile to ensure customer satisfaction.
Professional in handling confidential information, especially related to billing and orders.

Adaptability