Customer Service Specialist

Salary undisclosed

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Job Responsibility

Promote excellent customer service and ensure satisfaction is delivered consistently.
Build a strong relationship with customer.
Communicate and follow-up with customer on the status of their shipments or deliveries.
To take charge of problem-solving activities in relations to quality failure.
Complete bookings with carriers and submission of shipping instructions with great accuracy.
Monitor of shipping costs to stay competitive and negotiate rates with freight and insurance suppliers as required.
Comply with companyâs standard operating procedure (SOP) and quality policy.
Communicate with superior to improve department processes.
Understand individual's processes and Key Performance Indicators (KPIs).- Perform any other tasks as and when assigned by the superior.Â Â Â

Job Requirements

Candidate must possess at least SPM/Diploma/Advanced/Graduate Diploma in Logistic/Transportation or equivalent.
Preferably specialized in Logistics/Supply Chain or equivalent.
2-3 years or more years of experience in International Shipping line, Logistics, Customs & Transportation.
Multi-language will be added advantage.
Proficiency in Microsoft Office.
Ability to work independently and under pressure in a fast-moving environment.
Able to work as a team player, pro-active, self-motivated and high sense of responsibility.
Good interpersonal, communication and analytical skills.
Positive attitude, organized, and able to prioritize tasks.
New Fresh Graduates of Logistics young and talented for min 2 years working bonding - will be given full support and coaching - are welcome to apply.