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Customer Service Representative

Salary undisclosed

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Company Description

LanceSoft’s mission is to establish global cross-culture human connections that further the careers of our employees and strengthens the businesses of our clients. They provide Global Workforce Solutions with a human touch, connecting businesses with the right people and people with the right businesses without bias. Located in Greater Kuala Lumpur, LanceSoft values the investment in capital, time, reputation, education, or acquired skills of both clients and employees.

Role Description

This is a full-time on-site role for a Customer Service Representative at LanceSoft Malaysia in Greater Kuala Lumpur. The Customer Service Representative will be responsible for customer support, handling customer inquiries, ensuring customer satisfaction, and delivering excellent customer experiences on a day-to-day basis.

Qualifications
  • Customer Service Representatives, Customer Support, and Customer Satisfaction skills
  • Customer Service and Customer Experience skills
  • Strong interpersonal and communication skills
  • Ability to handle customer inquiries efficiently
  • Problem-solving and conflict resolution abilities
  • Experience in a customer-facing role is a plus
  • Proficiency in relevant software and communication tools
  • High school diploma or equivalent required; additional certifications a plus