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Jobs or company...

NOC Engineer (Level 1) - Wintel Support

  • Full Time, onsite
  • Kingfisher HR Solutions Group
  • Kawasan Sekitar Kuala Lumpur, Malaysia
Salary undisclosed

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About the company

Our client is a company that serves as a leading business solutions provider, offering a wide range of services to support business growth locally and globally. They specialize in simplifying, digitalizing, and managing business functions, allowing clients to focus on revenue generation and expansion

They are currently based at KL Sentral, Kuala Lumpur

About the role

The company seeks a reliable and client-focused IT Support Specialist to join my client’s team. They are looking for someone who communicates effectively in English, with strong logical thinking and problem-solving skills.

In this role, you'll take ownership of your work, ensuring tasks are completed thoroughly and within deadlines. You'll interact directly with clients, aiming to exceed their expectations and consistently meet SLAs while managing challenging situations professionally. Strong multi-tasking and organizational skills are essential, as you’ll need to handle multiple priorities under pressure. Attention to detail and adherence to processes is critical, as the role involves a mix of on-site and NOC responsibilities. A willingness to work night shifts is also required.

Additionally, the role includes training opportunities to advance to Level 2 support, helping you to expand your skills and take on more complex challenges.

If you’re independent, dependable, and passionate about providing exceptional client support, this position is a great opportunity for growth and development.

Responsibilities

  • Provide first-level support for desktops, servers, and network issues through phone and remote assistance.
  • Promptly troubleshoot and resolve incidents by adhering to established procedures.
  • Escalate service issues as necessary, generate support tickets, and coordinate onsite support when needed.
  • Monitor and conduct daily first-level troubleshooting of client backups.
  • Ensure timely resolution of all issues in accordance with SLAs.
  • Prepare weekly reports for the Manager, detailing helpdesk issues and resolutions in compliance with SLA requirements.

Requirements

  • At least 2 years of experience in helpdesk, desktop, or server administration within the IT industry.
  • Previous experience managing service desk operations is highly desirable.
  • Preference will be given to candidates with strong technical expertise in WINTEL servers.

Experience in the following areas will be great:

  • Server administration
  • Network administration (e.g., switches, NAS, UPS)
  • End-user support (workstations, Microsoft 365)
  • Virtualization technologies (Hyper-V, VMware)

About the Project

The current team currently working on system integration projects, particularly within the banking and financial sectors. The company handles its system integration processes, which means you'll be engaged in projects that involve integrating various systems and technologies to improve efficiency and functionality in these industries.

If you're interested and want to know more information, do reach out to Melissa Lai - [email protected]

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